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EXCEPTION TO ORDER COMPLETION TIME SHOWN BELOW:
If your order consists only of items other than handmade bows - (ie only grooming bands, scissors, gift items, etc.) - your order will likely ship within 1-3 business days.
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ORDER COMPLETION as of within 5 business days (usually sooner) |
HOW LONG BEFORE MY ORDER SHIPS? Currently orders for handmade items are completed and ready for shipping within 5 business days* of payment received and cleared. YOUR ORDER WILL LIKELY SHIP SOONER than the order completion time shown. The scheduled time frame given is the longest possible time it may take for your order to ship. DELIVERY TIME: Orders within North America generally arrive within 5-10 business days* after being completed and shipped. (Please note: This is not a guaranteed delivery time as, although rare, unexpected delays can happen en route.) North American orders ship with tracking so customers can follow the progress of their parcel. Please check back prior to placing your order because order completion time will vary (depending on volume of orders). *Business days exclude holidays and weekends. Orders over $150 may take slightly longer to be completed. |
WHY CAN'T MY BOW ORDER SHIP IMMEDIATELY?
BowBiz dog bows are carefully handmade, with great attention to detail and these uniquely designed & high quality bows are in great demand. All BowBiz dog bows are freshly handmade and created specifically for your order (no pre-made, old, in stock bows). And naturally, with only 2 hands to make bows, some lead time is necessary. Holidays are particularly busy!
You can rest assured that your order is being processed as quickly as possible while still giving it the special BowBiz touch and the careful attention it deserves. BowBiz Dog Bows takes pride in both the quality of our products and our customer satisfaction!
You will receive an email once your order has shipped which will include all the shipping details. This way you will know when it is on the way and when to expect it.
SHIPPING METHOD
All packages are now shipped with tracking within USA and Canada. We feel it is important that our customers have the assurance of always being able to track the progress of their packages. Previously, packages were always shipped using the most economical method possible in order to save customers money on shipping charges. We are pleased to now provide this shipping upgrade within North America to include tracking however we are sorry for any inconvenience the resulting increase in shipping cost may cause. We value your business and appreciate your understanding.
PACKAGING
All bows are gently and individually wrapped prior to being placed in a sturdy box. All precautionary measures are taken to ensure that your precious bows arrive uncrushed and ready to wear in the finest of form.
GENERAL
Orders are guaranteed to be completed within the promised "Order Completion" timeframe and are shipped in a timely manner. Any unforeseen delays or costs at customs are beyond my control, however I have not experienced any customs issues yet. Customers are responsible for any import duties or customs, if applicable. BowBiz Dog Bows cannot be held responsible for orders that are lost, stolen or mishandled en route. Orders within North America are shipped with tracking and I have had no problems with deliveries. Note that packages are not considered lost until 4 weeks past the expected delivery date - this is due to the fact that (although extremely rare) a package may take a wrong turn and it requires some time for it to be rerouted and eventually get to the correct destination.
BowBiz Dog Bows will not be responsible for stolen packages or packages sent to an incorrect address. Please be sure your shipping address is entered correctly on your order before making a purchase.
All prices listed throughout this site are in USD.
INVENTORY
I do my best to keep inventory up-to-date however there is always the remote possibility that, due to demand/sales, an item has not been updated quickly enough following a recent sale. If such an overlap should occur and an item you have ordered is suddenly (unforeseen) out of stock, I will immediately contact you and resolve the situation.
Items are pictured as best as possible to represent colors as accurately as possible. Understandably, colors may appear slightly different depending on your monitor settings and/or lighting.
As with all dog toys and accessories, it is up to you to ensure your pet's safety and well-being. BowBiz Dog Bows cannot be held responsible for any accident or injury that may result from the use of our products. I do my best to make all products as safe as possible, because I care about your furbabies!
It is my aim to make your shopping experience a good one!
RETURNS
If you have any concern at all with the quality of your product or the workmanship involved, please contact me immediately to allow me to resolve your problem. It is my goal to have you 100% satisfied with the items you have purchased.
If a return is necessary, this must be arranged within 30 days. Return shipping is the responsibility of the customer. All sales are considered final after 30 days.
Generally bows are not accepted for return due to the following reasons:
1) An incorrect size being ordered. BowBiz Dog Bows makes every effort to ensure you purchase the correct size for your furbaby. The dimensions of all products can be found on the website so please consider sizing carefully before ordering. Sizing and illustrations for 3/8", 5/8" and 7/8" bows can be found on the Bow Sizing Information page. All other products have exact sizing clearly marked on the item listing. Since bows are freshly handmade for each order, if you still have questions about sizing, it is best to contact me prior to ordering an incorrect size.
2) Your furbaby doesn't like wearing the bows or you have difficulty learning how to put the bows in.
3) You picked the wrong type of backing for your bows. Since you are choosing a specific backing for a specific bow, it is considered a 'custom' bow. Please be sure to read all the descriptions of the optional bow backings. Also, if unsure, read the helpful tips about bow backing selection to be sure you buy the backing that you feel will work best for your furbaby.
4) Custom bows. Due to their nature, all custom bows are non-refundable. This includes Alphabet Bows and any bows not pictured on my website. Since most bows are created with standard double bands as backing, bows which have been 'customized' with barrette or clip backings are also non-refundable.
The reasons for these return criteria are due to the fact that all bows are freshly handmade specifically for your order. If returned, out of the many thousands of bows on the site, that style of bow may not be ordered again for over a year. Plus, I always guarantee freshly made bows to all customers and would never resell a returned bow.
